Deposit & Booking Policy

        Terms & Conditions


As a customer you are responsible for understanding these Terms & Conditions upon making a booking, purchasing products or making deposits to reserve a booking with Alexia Makeup • Hair • Beauty.  We realize however, that exceptional circumstance can take place with regards to the character of the product or reasonable notice given for cancellations.  Upon booking any services with Alexia Makeup • Hair • Beauty and its sub-contractors or affiliates, you agree to the following Terms & Conditions. 



             1.  No Shows.  


             2.  Cancellations prior to the service/booking date (less than 30 days) will not be offered a refund.  We cannot guarantee the allocation of another booking (s) of

                  equal or greater value to fill the appointment, however, substitutions, appointment rescheduling or credit notes may be offered if given minimum  48 hours


             3.   Non-delivery of wedding services: such as, for example,  cancellations prior to the service/booking date (less than 30 days).  We cannot guarantee allocation of 

                   other booking(s) of equal or greater value.   

            4.  If the number of people or services reduce from the original agreed booking price after the deposit is made, the quoted price will not change and the original

                  amount  will be received.  We cannot guarantee allocation of other booking(s) of equal or greater value.

             5.  non-delivery of products: such as, for example, cancellation of product(s) once the order has been committed and processed; Requests for a refund are      

                  accepted within 24hrs for a product after the deposit or order is placed.


             6.  products or services not-as-described: a request based on this reason is satisfied on a case by case basis with Alexia Makeup • Hair • Beauty's full discretion to                         make the determination whether a refund is appropriate.

* 50% Deposits are required to reserve your booking within 48 hrs of it being made or requested.  Deposits can be made via Cash, EFT, Credit/Debit Card or Paypal.


* Bookings are not confirmed until deposits are received. Deposits not received within 48 hours will result in an automatic cancellation and subject to availability to other potential bookings without further notice.


Appointment Refund Policy

             7.  There will be no refunds for cancellations made less than 30 days from the booking date.  Although substitutions, appointment rescheduling or credit                                         notes may be permitted if given minimum  48 hours notice. 

             8.   50% refund of your deposit will be honoured if given minimum 30 days notice.  We may have turned away booking(s) of equal or greater value during the 

                    period we reserved your booking.  Please note refunds may take up to 10 business days to be received.

             9.   Deposits are NON-REFUNDABLE and NON-TRANSFERABLE to another date if cancellations or rescheduling requests occur with less than 48hrs notice.  If you are 

                   required to quarantine, please keep in mind that cancellation notice or rescheduling requests will need to be made no less than 48 hours prior to your 

                   appointment.  If you're unable to meet this booking requirement unfortunately we will not be able to reschedule your appointment and your booking deposit 

                   will be forfeit.

                    Our commitment to your safety during COVID-19

                    Nothing is more important to us than the safety of our clients. In addition to meeting all health standards, we are taking extra precautions by ensuring that all                        surfaces are thoroughly disinfected between clients.   Please pay attention to the following when you arrive to your appointment:


                    - NO MASK = NO ENTRY
                    - STRICTLY No plus ones as we have social distancing limitation requirements.
                    - No children including babies
                    - Please check in and use our hand sanitiser upon arrival

Treatment Packages and Special Offers Refund Policy

             10.  There will be no refunds for purchased treatment packages or treatment deals.  We can offer a credit note for change of mind after this time.  Credit notes may 

                     be redeemable towards other products and services. Appointment rescheduling or credit notes may be permitted if given minimum  48 hours notice. 


Payment Terms & Conditions

             11.  If prior payment has not been made for our service we would appreciate payment at the time of consultation/service. If an invoice is issued our payment terms 

                     are seven (7) days from date of invoice unless prior arrangement has been made.  Any overdue account may be forwarded to a collection agency and you will 

                     be liable for any associated collection and legal costs.

Products Refund & Exchange Policy

In addition to your Statutory Rights, we will happily exchange a product or provide a refund given the following conditions have been met:

  • Contact Customer Service by close of business the day after purchase. Refunds will not be provided for change of mind after this time.

  • Products must be returned within 7 days of purchase. The product and packaging must be in its original saleable condition unopened, undamaged and unused.

  • In the unlikely event you experience a reaction to a product, you have the option of an exchange or refund. Notification must be made by close of business the day after purchase and supporting documentation will be required if you are unable to return to the clinic. Supporting documentation include (i.e. statutory declaration, doctor’s certificate, photographic evidence of your reaction, letter from pharmacist). 


How to make an exchange or receive a refund:

  1. Contact Customer Service by close of business the day after receiving products, via phone or email and provide proof of purchase.

  2. Products should be returned within 7 days of purchase to our address: 80 King William Road, GOODWOOD  SA 5032.


Additional Information:

  • Provided the conditions of our Refund & Exchange Policy have been met, refunds will be processed via credit card or bank transfer within 7-10 business days.

  • Please note that delivery costs will be excluded.

  • Standard delivery charges apply on re-delivery for online exchanges unless goods are exchanged in accordance with your Statutory Rights (e.g. they are faulty or not as ordered).​



Notice of cancellations, appointment rescheduling and refunds must be made via email to  An acknowledgement will be sent within 2-3 working days.


Please note that our Support Team is ready to provide you with timely and efficient professional assistance. We will attempt to find the best convenient solution for your query.  Give us up to 3 working days for our Support Team to get back to you on the problem.


We value your business and although every effort is made to provide the highest quality customer service and satisfaction, we hope you understand this policy.