Deposit & Booking Policy
Terms & Conditions
As a customer you are responsible for understanding these Terms & Conditions upon purchasing or making deposits for any products or booking services with Alexia Makeup • Hair • Beauty. We realize however, that exceptional circumstance can take place with regard to the character of the product or reasonable notice given for cancellations, therefore we offer credit notes/appointment rescheduling with minimum 30 days notice prior to your booking date.
Upon booking any services with Alexia Makeup • Hair • Beauty and its sub-contractors or affiliates, you agree to the following Terms & Conditions.
WE DO NOT HONOUR REQUESTS FOR REFUNDS, CREDIT NOTES OR APPOINTMENT RESCHEDULING WHERE THE FOLLOWING REASONS APPLY:
1. No Shows.
2. non-delivery of services: such as, for example, cancellations prior to the service/booking date (less than 30 days). We cannot guarantee allocation of other
booking(s) of equal or greater value.
3. If the number of people or services reduce from the agreed booking after the deposit is made, the price will not change and the quoted amount agreed on will be received. We cannot guarantee allocation of other booking(s) of equal or greater value.
4. non-delivery of products: such as, for example, cancellation of product(s) once the order has been committed and processed; Requests for a refund are
accepted within 24hrs for a product after the deposit or order is placed.
5. products or services not-as-described: a request based on this reason is satisfied on a case by case basis with Alexia Makeup • Hair • Beauty's full discretion to make the determination whether a refund is appropriate.
* 50% Deposits are required to reserve your booking within 48 hrs of it being made or requested. Deposits can be made via Cash, EFT, Credit/Debit Card or Paypal.
* Bookings are not confirmed until deposits are received. Deposits not received within 48 hours will result in availability to other potential bookings without further notice.
Appointment Refund Policy
6. There will be no refunds for cancellations made less than 30 days from the booking date. Although substitutions, appointment rescheduling or credit notes may be permitted if given minimum 30 days notice.
7. 50% refund of your deposit will be honoured if given minimum 30 days notice. We may have turned away booking(s) of equal or greater value during the period we reserved your booking. Please note refunds may take up to 10 business days to be received.
Products Refund & Exchange Policy
In addition to your Statutory Rights, we will happily exchange a product or provide a refund given the following conditions have been met:
Contact Customer Service by close of business the day after purchase. Refunds will not be provided for change of mind after this time.
Products must be returned within 7 days of purchase. The product and packaging must be in its original saleable condition unopened, undamaged and unused.
In the unlikely event you experience a reaction to a product, you have the option of an exchange or refund. Notification must be made by close of business the day after purchase and supporting documentation will be required if you are unable to return to the clinic. Supporting documentation include (i.e. statutory declaration, doctor’s certificate, photographic evidence of your reaction, letter from pharmacist).
How to make an exchange or receive a refund:
Contact Customer Service by close of business the day after receiving products, via phone or email and provide proof of purchase.
Products should be returned within 7 days of purchase to our address: 80 King William Road, GOODWOOD SA 5032.
Provided the conditions of our Refund & Exchange Policy have been met, refunds will be processed via credit card or bank transfer within 7-10 business days.
Please note that delivery costs will be excluded.
Standard delivery charges apply on re-delivery for online exchanges unless goods are exchanged in accordance with your Statutory Rights (e.g. they are faulty or not as ordered).
Notice of cancellations, appointment rescheduling and refunds must be made via email to firstname.lastname@example.org. An acknowledgement will be sent within 2-3 working days.
Please note that our Support Team is ready to provide you with timely and efficient professional assistance. We will attempt to find the best convenient solution for your query. Give us up to 3 working days for our Support Team to get back to you on the problem.
We value your business and although every effort is made to provide the highest quality customer service and satisfaction, we hope you understand this policy.